MileOne Autogroup FAQ

 

MileOne Autogroup is proud to serve drivers across the Mid-Atlantic region with a network of dealerships representing many of the industry's leading automotive brands. Whether you're shopping for a new vehicle, maintaining your current one, or exploring financing options, MileOne is here to help every step of the way.

New Vehicle Sales

What new vehicles are available through MileOne Autogroup?

MileOne Autogroup offers an extensive selection of new cars in Virginia Beach, Elizabeth City, Harrisburg, Silver Spring, Baltimore, and elsewhere on the Eastern Seaboard, including sedans, hatchbacks, trucks, and SUVs from top brands such as Honda, Toyota, Chevrolet, Jeep®, BMW, Audi, Mercedes-Benz, Hyundai, Volkswagen, Porsche, and more. Each of our dealerships provides access to the latest models and trim levels.

How can I schedule a test drive?

You can schedule a test drive online through any MileOne dealership website or by contacting the store directly. Our team will confirm your appointment and have your selected vehicle ready for you.

Do you offer factory orders for new vehicles?

Yes, many MileOne dealerships can help you place a custom factory order to get your vehicle exactly the way you want it. Our staff will guide you through available options, packages, and estimated delivery times.

Used and Certified Pre-Owned Vehicle Sales

What's the difference between pre-owned and Certified Pre-Owned vehicles?

Our used cars for sale are any pre-owned vehicles regardless of age and mileage, as long as they meet our quality standards, while Certified Pre-Owned vehicles undergo a thorough inspection and meet manufacturer-specific certification requirements. CPO vehicles often include extended warranty coverage and roadside assistance.

Can I view pre-owned vehicles online?

Absolutely. You can browse the full inventory of pre-owned and Certified Pre-Owned vehicles across all MileOne dealerships online. Each listing includes photos, key details, and pricing information.

Do you offer financing for pre-owned vehicles?

Yes, our finance centers can help you secure financing for both pre-owned and Certified Pre-Owned vehicles, with competitive rates available through a variety of trusted lenders.

Electric Vehicles

Do you sell electric vehicles?

Yes, MileOne Autogroup dealerships offer a growing selection of hybrid and fully electric vehicles from brands such as Hyundai, BMW, Mercedes-Benz, and more. Our teams can help you explore EV performance, charging options, and ownership benefits.

Can I charge my EV at home?

Most electric vehicles can be charged at home using Level 1 or Level 2 chargers. Many MileOne dealerships can recommend or assist with home charging installation partners for your convenience.

Do EVs qualify for tax incentives?

Although federal tax credits are off the table right now, your dealer and their finance department will inform you if there are state and local incentives for which you may qualify. We're always keeping an eye on regulations to ensure our customers get timely and accurate information.

Financing and Leasing

How do I apply for financing?

You can apply for auto loans and leases directly through any MileOne dealership's website or in person. Once submitted, our finance experts will review your application and contact you with personalized options.

What's the difference between leasing and financing?

Leasing allows you to drive a new vehicle for a set term and mileage limit with lower monthly payments, while financing builds equity toward ownership. Our finance specialists can help you decide which option best suits your lifestyle.

Can I buy my leased vehicle at the end of the term?

In most cases, yes. You can purchase your leased vehicle at the end of your lease for the residual value stated in your agreement. Your dealership's finance department can help finalize the process.

Trade-Ins

Can I trade in my car if I still owe money on it?

Yes, you can trade in a vehicle with an existing loan. Our finance team will help determine your vehicle's value and work with your lender to pay off the remaining balance.

How is my trade-in value calculated?

Trade-in values are based on factors like make, model, year, mileage, and overall condition. Our team uses market data and real-time appraisal tools to provide a fair offer.

Can I get a trade-in estimate online?

Yes, most MileOne dealership websites include an online trade-in valuation tool that lets you estimate your vehicle's worth in minutes. Bear in mind that this value may be adjusted after an in-person inspection based on the vehicle's condition, mileage, and local demand.

Service and Parts

How do I schedule a service appointment?

You can schedule service online through your dealership's website or by phone. MileOne service centers offer flexible hours and, at many locations, same-day or express service options.

Do you offer body shop services?

Yes, MileOne Autogroup operates multiple collision centers that handle everything from dent repair to full structural restoration. Our certified specialists use manufacturer-approved methods and equipment to return your vehicle to peak condition.

Can I finance vehicle repairs?

Yes, MileOne repair financing options are available to make larger service costs easier to manage. Speak with a service advisor at your nearest MileOne Autogroup location to learn more about payment plans and financing partners.

Do you use genuine OEM parts?

Yes, all MileOne service centers use genuine OEM parts to ensure proper fit and performance. This helps maintain your vehicle's reliability and warranty coverage.

Do you offer pickup and delivery for service?

Many of our dealerships provide pickup and delivery service or shuttle transportation for your convenience. Some dealerships even dispatch technicians to your home or office for many maintenance essentials, so it's even easier to take care of your car.

Body Shop

Do you provide free estimates for collision repairs?

Yes, our certified collision centers offer free, no-obligation repair estimates. We'll assess your vehicle and explain your repair options in detail.

Do you work with insurance companies?

Yes, MileOne body shops work directly with most major insurance providers to make the repair process smooth and hassle-free.

Is paint matching included in repairs?

Yes, our technicians use advanced color-matching technology to ensure your vehicle's finish looks as good as new after repairs.

General Dealership Information

What makes MileOne Autogroup different?

MileOne Autogroup combines local dealership service with the resources of an extensive automotive network. Our mission is to provide convenient, transparent, and customer-focused experiences across every store. Through MileOne Cares, we also give back to the communities that help our dealerships thrive.

Where are MileOne dealerships located?

MileOne dealerships can be found throughout Maryland, Virginia, Pennsylvania, and North Carolina. Visit MileOne.com to locate the dealership nearest you.

How can I contact MileOne Autogroup?

You can reach MileOne Autogroup through our website's contact form or by contacting any of our dealerships directly. Our team is always ready to help.

MileOne Autogroup: Sales, Service, and Answers You Can Trust

Whether you're searching for your next vehicle, scheduling maintenance, or exploring ownership options, your local MileOne Autogroup dealership is here to make every step easy and enjoyable. Visit MileOne.com to explore our brands, find your nearest dealership, or connect with our team today.


Dealership Locations

MileOne Autogroup

1 Olympic Place, Suite 1120
Directions Towson, MD 21204

  • Contact Us: (866)-645-3663

Expert Service Options

Expert technicians and advisors are ready to keep your vehicle in top running condition.

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Flexible Financing

We're here to help you by going over every option clearly, and will find the right plan for you.

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Special Offers & Incentives

Proud to offer competitive prices, we work hard to leave more money in your pocket.

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